● Shipping & Returns

At La' Moon, we strive to ensure a seamless and satisfying experience from the moment you place your order to the time it reaches your hands. Please read the following details carefully to understand how we handle shipping, returns, and exchanges.

Shipping Information

We work diligently to deliver your order as quickly and safely as possible. Once your purchase is confirmed, our team immediately begins processing your order to ensure prompt delivery.

 

Delivery Timeframes:

  • Within Jordan: Estimated delivery within 48 hours.

  • Within Palestine: Orders typically arrive within 2 to 3 business days.

  • International Shipping: Delivery usually takes between 7 to 14 business days, depending on the destination, customs clearance, and local courier efficiency.

Shipping Fees:

  • Shipping charges are calculated automatically at checkout based on your location, the weight of your package, and the selected delivery method.

  • At this time, we do not offer free shipping promotions. We aim to maintain fair shipping rates based on actual courier costs.

Shipping Partners:

We collaborate with reliable and professional courier services to ensure your package is handled with care and delivered safely. Tracking information will be provided once your order is dispatched.

Note: Delays may occur during peak seasons, public holidays, or due to unforeseen events such as weather conditions or border closures.

Returns & Exchanges

Your satisfaction is our priority. If your order arrives with any issues such as defects, damages, or fulfillment errors, we’re here to help you with a smooth return or exchange process.

 Return Policy:

  • You must notify us of any issue within 48 hours of receiving your order.

  • When submitting a request, please include:

  • Your order number
  • Clear photos of the damaged, defective, or incorrect items

  • Requests sent after the 48-hour window may not be eligible for review.

 Eligible Items:

We accept returns or exchanges for:

  • Products that arrived damaged during shipping

  • Items with manufacturing defects

  • Incorrect items received due to a packing error

 Non-returnable Items:

To maintain hygiene and quality standards, the following items are not eligible for return:

  • Products that have been opened, used, or altered

  • Items received in perfect condition with no damage or errors

How to Request a Return

  • Contact us within 48 hours through:

    • WhatsApp

    • Our official Instagram or Facebook pages

  • Our team will review your case and respond promptly.

  • If approved, we’ll guide you through the next steps to complete the return or exchange process smoothly.

Refunds

Once your return is received and inspected, approved refunds will be processed within 5 to 10 business days.

Refunds will be issued to the original method of payment or as agreed upon with you during the resolution process.